Customer success (aka customer success management or client advocacy) is the process of increasing customers' satisfaction with a company's product or service. It's a specialized form of customer relationship management,... Read More
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3 Reasons Why It’s Critical to Consider Relationships When Building Reports
When managing risk and compliance programs, one vital part of the job is reporting your program's status and results to other groups: the board, management, external auditors, regulators. And when... Read More
5 Essential Steps to Meet Your Escalating Duty of Care
A security leader's playbook for protecting against rising penalties & regulations Security leaders: the time is NOW. Meet your duty of care OR face the SEC because what you do... Read More
How (and Why) to Be Proactive With Third-Party Risk Management
Understanding the PCI Levels of Compliance
Every merchant and service provider that processes, stores, or transmits credit card data must comply with the Payment Card Industry Data Security Standard (PCI DSS) for cybersecurity and privacy -... Read More